Troubleshooting the "Teach First - Staff/Guests" Wi-Fi Splash Page Not Opening
This guide provides troubleshooting steps for situations where the splash page for the "Teach First - Staff/Guests" Wi-Fi network fails to open after connecting.
1. Initial Checks
1.1. Verify Device Connection
- Ensure the device is connected to the "Teach First - Staff/Guests" network.
- Some devices may display a “No internet” warning; this is normal until the splash page is completed.
1.2. Force Splash Page Trigger by Visiting a Non-HTTPS Website
- Open a web browser (Chrome, Safari, Firefox, etc.).
- Navigate to a non-HTTPS website, such as:
-
http://example.com (recommended)
http://neverssl.comhttp://8.8.8.8
- Non-HTTPS websites are more likely to prompt the splash page, as HTTPS sites often bypass splash page redirects.
2. Restart Wi-Fi
2.1. Turn Wi-Fi Off and On
- Turn the Wi-Fi off and back on, then reconnect to "Teach First - Staff/Guests."
- Wait a few moments to see if the splash page appears automatically.
3. Clear Browser Cache and Cookies
3.1. Clear Cached Data
- Cached data can sometimes prevent the splash page from loading.
- Go to the browser’s settings, find “Clear Browsing Data,” and select “Cache” and “Cookies” to clear them.
- Reconnect to "Teach First - Staff/Guests" and attempt to load one of the non-HTTPS sites again.
4. Disable VPN or Proxy
4.1. Check for VPN or Proxy Settings
- Personal VPNs or proxies may interfere with splash pages. Disable any Personal VPN or proxy temporarily.
- Reconnect to "Teach First - Staff/Guests" and see if the splash page loads.
- This does not apply to the Azure Always On VPN installed by default on your Teach First laptop.
5. Check Device Settings
5.1. Disable Custom DNS Settings
- Go to the device’s network settings and ensure DNS is set to “Automatic” or “Default.”
5.2. Forget and Reconnect to the Network
- Forget the "Teach First - Staff/Guests" network, then reconnect.
6. Restart the Device
6.1. Power Cycle the Device
- Restarting the device may resolve network configurations, forcing it to request a new connection.
- After restarting, reconnect to "Teach First - Guests" and load one of the non-HTTPS websites.
7. Firewall or Security Software
7.1. Check for Security Software
- Temporarily disable any firewall or security software and reconnect to "Teach First - Staff/Guests."
8. Contact IT Support
If the issue persists, please contact IT Support. Provide:
- Device type and operating system (e.g., iPhone, Windows laptop).
- Screenshot or any error message received.