Update Role on Brightspace if a user has multiple roles on SF and MYTF
SLT leads have read only access on Brightspace and Induction Tutor has Mentor role on BS.
If an user is an SLT Lead for 2022 cohort who later becomes an Induction Tutor for 2023 cohort, then the user will have Read only access on Brightspace. Similarly if an user is an Induction Tutor for 2022 cohort who later becomes an SLT lead for 2023 cohort will have mentor role on Brightspace.
MYTF do not send multiple roles or do not update/override role if the user has multiple roles to Brightspace. They will only send one role which came in first , so if they later get other roles , then on Brightspace , the role will still stay the one which came first.
If the role needs to be changed/updated, this is done manually by changing the role on Brightspace. So in the above example if an user who is both SLT and Induction Tutor role on MYTF and if they are an Read only role on Brightspace then that can be changed to mentor directly on Brightspace. Brightspace will accept any of the 2 roles because those 2 roles are on MYTF.
To directly change the role on Brightspace.
1. Go to users
2. Select the user
3. Select on Enroll
4. Click on New Role and select the role you want to update the user
5. Click on Save.
The user gets an updated role.
Please Note : This one example where an induction Tutor Role is changed to Mentor and Vice Versa. However as Brightspace cannot accept multiple roles , so if a user has multiple roles and we need updating the role on Brightspace , then we can select the role we want them to give.