User (DL/Tutor/Mentor) reporting that they cannot see their trainees on Steplab

Check whether the reported user is mapped as the Trainee’s DL/Tutor/Mentor on Salesforce. The fields to check on salesforce are as below:

Role

Salesforce Fields

Development Lead (DL)

TF Internal support on the Trainee’s Programme enrolment

Mentor

Year 1 or Year 2 Mentor on the Trainee’s Programme enrolment

Tutor

University Tutor on the Trainee’s Programme enrolment

Check on My Teach First, whether the trainee has the respective DL mapped

Role

My TF Fields

Development Lead (DL)

PDL SFID – this will be 003 ID of the DL