Helpdesk My Teach First – User Management Guide
Where possible we have automated new user creation and assigning users the correct role. However, for some programmes or role groups this has not been automated and we manually add them to the site. All users added to the site (both manually and automatically) must also have a record (contact record, or person account) on salesforce without this the user account will not work.
My Teach First is synced with Salesforce: My Teach First user accounts are synced with salesforce every 15 minutes. This in practice means that any changes made to a contact or person account which has an associated account on My Teach First is automatically kept up to date approximately 15 minutes later to ensure both systems hold the same data, however if there have been many number of updates on salesforce that day, then it can take longer, and it is usual to see it taking an hour or more for updates to come through from salesforce.
If a change is made to My Teach First user record this is pushed back to Salesforce instantly. Some fields are sync and others are pull from salesforce only, this is because that field cannot be updated within My Teach First, as it is a key piece of information about the user and the programme that they are on.
Each user record on My Teach First is mapped to a salesforce record. The identifying feature is the 18-digit contact id also referred to as salesforce id.
Please refer to the MYTF user guide to understand how users are manually and automatically created for different programmes. : Helpdesk My Teach First -user management guide.docx
Make sure you check the job title and give them access to the correct permissions based on the job title. You may also need to ask the user what Programme they are supporting if they havent told you ie.
ECF - They need additional access to Early Careers Framework and ECF Mentor.
In most cases if they need access to My Teach First they will also need access to Brightspace - follow the Brightspace guidance for setting up Brightspace account with correct permissions.