TeamsLink Portal - Agent Queue presence short codes
This guide shows the portals Agent Queue / Status presence short codes to use when there are any issues reported with the TeamsLink2 Portal.
This will be mainly for Contact Centre and Service Desk agents where agents are part of ring groups.
When a Service alert comes in that is reporting an issue with Agent status / presence, where an agent is unable to change their presence the normal way in their Wavenet agent portal,
you can use the presence short codes below.
TeamsLink Portal
Contact Centre agents that require Portal access in order log in/out or manage their queue presence may need to use the fallback method of dialling the short codes from the
Teams client to achieve this.
These codes are:-
*0 - This will take you to the full menu
*1 - Log In/Log Out to Call Queue
*2 - Break
*3 - Busy
*4 - Finish Wrap up (This option is only available when an agent is in Wrap Up)
*5 - To Extend Wrap up (This option is only available when an agent is in Wrap Up)
This concludes this help article.