Sharing a phone line with a delegate

This guideline will demonstrate how to go through the step by step process on sharing a phone line with delegate.

Share a phone line with a delegate

Please note: If you have a Teams Telephony licence you cannot delegate your landline or mobile calls to a user without a Teams Telephony licence.

You can pick someone in Teams to be your delegate—to receive and make calls on your behalf. When you add a delegate, you’re essentially sharing your phone line with them, so they can see and share all of your calls.

Add a delegate

Go to your profile picture at the top of the app and select Settings > General.
Under Delegation, select Manage delegates.
Click Your delegates and type the person's name in the Add a delegate box.
When you add a delegate, you'll see some permissions settings. In addition to enabling your new delegate to make and receive calls on your behalf, you can also let them change your call and delegate settings for you. Select the permissions you want to give them and click Save.
Your delegate will receive a notification letting them know about their new status.

Your new delegate will now appear in your delegates list, and this list will be a default selection in your call forwarding and simultaneous ring options.

Go to Settings > Calls. Under Forward my calls, you'll see My delegates as the default Forward to option.
Go to Settings > Calls again. Under Calls ring me, you'll see My delegates as an option in the Also ring menu.
Notes:
- Delegates can see when you’re on a call and who it’s with.
- Any calls made or received by you or on your behalf can be put on hold or resumed by you or your delegates.

Make and receive calls as a delegate

Once you've been added as a delegate, you can make and receive calls on someone else's behalf.

Go to or start a one-on-one chat with the person you want to call, or dial a number on your dial pad.
Select Call.

Note: Delegates can see the calls you make and receive on their behalf.

Put calls on hold as a delegate

Delegates can also put calls on hold. Just select More actions More options button in your call window and select Hold. Everyone in the call will be notified that they've been put on hold, and you or the person you are a delegate for can continue the call by clicking Resume.

Notification that a call from Tom has been on hold for 12 seconds with the option to resume

Change your boss's call and delegate settings

As a delegate, you can view and edit call and delegate settings on behalf of someone else.

Click on your profile picture at the top of Teams and choose Settings > General.
Select Manage delegates under Delegation.
Click People you support. Here, you'll see a list of the people you're a delegate for. Hover on any name in the list and hit More options to see your choices: View permissions, Change delegates, and Change call settings.
Choose View permissions to edit the permissions of any of your boss's delegates, Change delegates to add or remove delegates for your boss, or Change call settings to adjust their call settings for them.