How to call a phone number from Microsoft Teams?

You all have been using Microsoft Teams for Meetings and Chats. Have you ever thought of calling a phone number using Teams?

This guideline will demonstrate you step by step about how to call a phone number using Microsoft Teams.

Requirements: You need to have a VIA Telephony license for Teams assigned to your account for calling phone numbers. If you follow this guideline and cannot make a phone call, it's possible that you do not have a license assigned. Please contact your Line Manager first to see if your job role requires one before you contact Service Desk for help.

How to Call a phone number from Microsoft Teams?

From Laptop/Desktop:

To dial a number from Teams, go to Calls Calls button , click Dial a number, and then enter the number of the person you want to reach by using the dial pad. Then click Call .

Here are a few other ways to make a call:

If the person you want to reach is in your contacts list, click Contacts, find the person you want to call, and then click Call .
If you’ve called people before (or if they’ve called you), they’ll be in your call history. In History, select More actions to the right of the person’s name, then click Call back.
You can also access your voicemail and call people from that list. In Voicemail, select More actions to the right of the person’s name, then click Call back.

To access your dial pad during a call, go to your call controls and select Keypad Dial pad button .

From Mobile:

To make a call, tap Calls Calls button > Call and enter a phone number. If you’ve enabled the setting to allow access to your phone contacts, tap Calls > Contacts Contacts button on mobile devices and select the person you want to call.

Use the dial pad on your mobile device to dial numbers from your personal phone number and to make emergency calls to your country-specific emergency number.

Important: You won't be able to make a 911 emergency call if Teams isn't connected to the internet.