How to Log an Incident

Log an Incident if something is not working and you need a fix.

You can create an incident one of two ways, by clicking onto 'Report an Incident' or onto 'New Ticket' - either way, you will then be presented with the screen below.

Once you have clicked on 'Report and Incident' / 'New ticket> incident' you will be presented with a screen like below:

Please give us an overview of the issue – As the above example.

Ensure you have searched the knowledgebase before submitting the ticket. As we build the knowledgebase, more of your requests will be answered without the need for a ticket.

Incident Type – this is very important and will ensure your ticket is triaged in the right way.

Please take the time to select this correctly.

Please give us a detailed description of the issue, the more information the better.

You may also attach a file if relevant, for example as screenshot you might have.

Then simply click 'Submit' and the Service Desk will be in touch!

If you have any questions, please speak to a member of the IT Service Desk, who will be delighted to help.